Legal Information

Understanding our policies and your rights when working with FlashForce Connect's AI application support services

Terms of Service & Privacy Framework

Service Agreement Terms

When you engage FlashForce Connect for AI application support and maintenance services, you're entering into a professional service relationship governed by Thai commercial law and international best practices. Our service agreements are structured to protect both parties while ensuring clear expectations for project deliverables.

Service scope and deliverables are defined through detailed project specifications

Payment terms typically involve milestone-based billing aligned with project phases

Intellectual property rights are clearly delineated between client-owned and vendor-created assets

Support response times and escalation procedures are established upfront

Data Protection & Privacy Standards

We handle client data with the highest standards of security and privacy protection. Our data management practices align with international privacy frameworks while respecting Thailand's Personal Data Protection Act requirements.

Client application data remains under your control and ownership at all times

Access to production systems follows strict authentication and logging protocols

Data processing activities are limited to those necessary for service delivery

Regular security audits ensure ongoing compliance with privacy standards

Liability & Risk Management

Professional AI application support involves inherent technical risks that we manage through comprehensive insurance coverage and clear liability frameworks. Our approach balances reasonable protection for clients with practical business considerations.

Professional liability insurance covers errors and omissions in our service delivery

Service level agreements define compensation for documented service interruptions

Force majeure provisions account for circumstances beyond reasonable control

Limitation of liability clauses ensure proportional risk allocation

Termination & Transition Procedures

Service relationships can change over time, and we maintain clear procedures for contract termination and smooth transitions. Our goal is ensuring minimal disruption to your AI applications during any transition period.

Thirty-day notice periods allow for orderly transition planning

Knowledge transfer sessions ensure your team can maintain systems independently

Documentation handover includes all relevant system configurations and procedures

Final billing reconciliation occurs within established timeframes

Legal Inquiries & Documentation

For specific legal questions about our service agreements or to request detailed contract documentation, please contact our business development team.

Email: info@flashforceconnect.com

Phone: +66 73 288 015

Address: 62, 60 Soi Bang Kruai-sai Noi 20/2, Wat Chalo, Bang Kruai District, Nonthaburi 11130, Thailand

Last updated: March 2025 | This information reflects our current legal framework and may be updated as our services evolve