Information We Collect

When you engage our AI application support services, we collect information that helps us deliver effective technical solutions. Here's what we typically gather and why:

• Business Contact Information: Names, email addresses, phone numbers, and company details for project communication and service delivery
• Technical System Data: Application logs, performance metrics, and system configurations necessary for AI maintenance and troubleshooting
• Project Requirements: Specifications, objectives, and technical documentation you share to help us understand your AI application needs
• Usage Analytics: How your AI applications perform under our maintenance, including response times and error rates
• Communication Records: Emails, meeting notes, and support tickets to maintain continuity in our service relationship
• Payment Information: Billing addresses and payment processing details through our secure payment partners

We don't collect personal information that isn't relevant to providing AI support services. If we need additional data for a specific project, we'll explain why and ask for your explicit permission first.

How We Use Your Information

Your information serves specific purposes related to delivering quality AI application support:

Service Delivery: We use technical data to diagnose issues, optimize performance, and maintain your AI applications. This includes analyzing system logs and monitoring application health.

Communication: Contact information helps us provide project updates, technical support, and discuss service improvements. We'll reach out when there are important developments or when you need assistance.

Quality Improvement: Performance data helps us refine our maintenance approaches and develop better support strategies. This benefits both your specific projects and our overall service quality.

Legal and Business Operations: Some information is necessary for contracts, invoicing, and compliance with Thai business regulations.

We don't use your information for marketing to third parties or selling data to other companies. Our focus remains on delivering excellent AI support services to your business.

Information Sharing and Disclosure

We're selective about when and how we share client information. Here are the specific circumstances:

Service Providers: Sometimes we work with specialized contractors for particular technical challenges. These partners sign confidentiality agreements and only access information necessary for their specific tasks.

Legal Requirements: Thai law may require us to share information with government authorities in specific circumstances. We'll notify you when legally permitted if this occurs.

Business Protection: In cases of suspected fraud, security breaches, or legal disputes, we may share relevant information with legal counsel or security experts.

With Your Permission: We might share case studies or technical insights (with identifying information removed) if you agree this could help other businesses with similar AI challenges.

We never sell client data to marketing companies or share technical information with competitors. Your AI application details and business processes remain confidential.

Your Privacy Rights

You have several important rights regarding your personal information:

To exercise these rights, contact us at info@flashforceconnect.com. We'll respond within 30 days and explain any limitations based on ongoing service needs or legal requirements.

Data Security Measures

Protecting your information is fundamental to our AI support services. We've implemented multiple security layers:

Technical Safeguards: All client data is encrypted both in transit and at rest. We use industry-standard encryption protocols for data transmission and secure cloud storage with regular security updates.

Access Controls: Only authorized team members can access client information, and access is limited to what's necessary for their specific responsibilities. We maintain detailed access logs and conduct regular reviews.

Physical Security: Our Bangkok office has controlled access, security cameras, and locked storage for any physical documents or backup devices.

Incident Response: We have procedures for detecting and responding to security incidents, including immediate client notification when breaches could affect their AI applications or data.

Data Retention and Deletion

We keep your information only as long as necessary for service delivery and legal compliance:

When retention periods expire, we securely delete information using industry-standard data destruction methods. You can request early deletion of personal information that isn't required for legal compliance.

International Data Transfers

While FlashForce Connect operates from Thailand, some AI applications and cloud services may involve international data processing:

Cloud Infrastructure: We use reputable cloud providers with global data centers. These providers maintain security certifications and comply with international data protection standards.

AI Service Integration: Some AI applications connect to international APIs or machine learning services. We evaluate the privacy practices of these services before integration.

Data Processing Agreements: When international transfers are necessary, we ensure appropriate safeguards through contracts that protect your information according to Thai privacy standards.

We'll inform you when your AI application requires international data processing and explain the security measures in place.

Thailand Privacy Law Compliance

Changes to This Privacy Policy

We review and update this privacy policy annually or when significant changes occur in our data practices. Updates reflect changes in:

• Thai privacy law requirements and regulatory guidance
• Our AI support services and technical capabilities
• Data processing technologies and security measures
• International data protection standards affecting our services

We'll notify active clients about material changes via email at least 30 days before implementation. Previous versions of this policy are available upon request for comparison purposes.

Contact Information for Privacy Matters